Product Availability

Products ship during regular business hours, Tuesday – Friday (not including holidays).   We’ll do everything we can to ship your order on our next business day. If there is a question regarding the order information you provided, we will contact you by phone or email as soon as possible. Please be aware that if we need to contact you about such a question, delivery may be delayed.

Return Policy

If for any reason you are not delighted with an item, you may return it in new and unused condition, in the original box and/or packaging, within 30 days of receipt for an exchange, replacement, or full refund (excluding shipping and handling charges).

We will gladly accept returns of new and unused merchandise within 30 days of receipt. Please include your original receipt or packing slip with the return, along with a note indicating your name, a daytime phone number at which you can be reached, the reason for the return, and any instructions you might have, specifying whether it is a refund or an exchange.

We recommend that you send your return via Priority Mail and request a delivery confirmation tracking number, or use another carrier, such as FedEx, who can track the shipment. This will ensure that you will receive confirmation when the package is delivered to us. You will also be given a means of tracking your package should it become lost in the mail. We are not responsible for any return items lost in shipping.

Please allow two weeks for your return to be processed. Once your return is received and inspected, your refund will be issued. A credit should appear on your account within two billing cycles.

Shipping and handling charges and sales tax charged on shipping and handling are not refundable.

Send your return to:

Bisadora
Returns Department
2219 S. 48th Street, Suite D
Tempe, AZ 85282

For any further questions or assistance, please contact us at customerservice@bisadora.com. You can also call us at 1-877-247-2367, Tuesday – Friday between 10 am – 6 pm PST.

Bisadora reserves the right to change or modify its exchange and return policy.

Cancellation Policy

We are only able to cancel orders that have not been processed at our warehouse. For information regarding the status of your order and the possibility of cancelling your order, please contact us at customerservice@bisadora.com or 877-274-2367, Tuesday – Friday between the hours of 10am – 6pm PST.

If you are unable to cancel your order and upon receipt, you are not completely satisfied with your purchase, you do have the option to return it. Please refer to the Bisadora Return Policy.